FAQs
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What the main transportation do you have? How many can be transported at one time?
We always transport the goods in 1*20GP by sea. And for 1*20GP can be loaded from 2200 SQM to 8000 SQM depends on different specification of the floor.
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Delivery time
For our stock colors,the delivery time will be short and fast, about 15-25 days.
For the color you appointed, the delivery time will be a little long, about 25-35 days.
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Package of products? Can you design and printing according to the requirements?
We use carton box for packing the floor.
Yes, we are sure can help you to do this job for you!
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How do you to solve the quality problems of your products in general?
There are two main reasons for product quality problems:
First, because there is no correct way to install the floor quality problems. This is beyond the scope of our quality assurance.
Second, our products have quality problems. You need to provide the correct video and photo information, we will give you the same amount of compensation for free products, and we bear the sea freight.
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Do you have a complicated installation? Can you provide installation method or catalog?The installation of LVT floor is very simple.The most important is the ground must be flat, clean, can not have any sand and other debris. We will provide the relevant pictures or video, you have any problems in the installation process can also email us: info@xinflooring.comClick WPC FloorsClick SPC FloorsClick Vinyl FloorsDry Back Vinyl FloorsLoose lay Vinyl FloorsSelf-adhesive vinyl FloorsClick Vinyl TilesDry Back Vinyl Tiles
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What is UV treatment? What effect does it have?
UV treatment is a way of using an epoxy resin reinforced surface treatment, can anti-pollution and effectively absorb ultraviolet resistant to enhance wear-resisting layer, delay aging and easy cleaning.
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What is Fiberglass? May I not need to add glass fiber in product? What effect does it have?
Fiberglass is an inorganic nonmetallic material used to stabilize floor properties (shrinkage and expansion) between the base and the middle of the plastic floor.
In general, dry back bottom plastic floors and wood plastic floors do not require fiberglass. The locking system floor needs fiberglass.
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How many types of lock at patent?
At present, we only provide Unilin patent.
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How do you maintain and deal with the surface of the floor?
One of the advantages of our floor is very easy for maintaining. Just use wet mop to clean the floor surface when the floor is dirty.
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How about the inspection and supervision of loading?
You can come to our factory for checking the goods quality at any time in the process of production.
We will inform you in advance about 3-5 days before the loading date, and also you can come for checking the loading container.
If you do not have time come, you can ask the third party or anybody you believe come to our factory for checking.
And last, if you do not want to come and also do not ask the other body come, we can make the loading pictures or video for you and you can check the each loading details.
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What's the payment term?
We can accept T/T payment and L/C Payment and also D/P , D/A payment, also can accept by cash.
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Can your product is suitable for the floor heating?
Yes, our products can be used for the floor heating.
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How about the installation?It if very important for the installation of the floor.Firstly, the ground must be very smooth and clean and also must be very dry;Second, the external temperature must not below 10 degree and not more than 35 degree.Finally, must use the good quality of adhesive and right time for brushing the glue. The floor must be installed by very Professional construction personnel.