Warranty Information

WPC STAIR TREAD carries a limited 20 year residential warranty and a limited 10 year commercial warranty for wear to the finish under proper usage and maintenance conditions.

WPC STAIR TREAD is guaranteed to be waterproof but spills should be cleaned in a timely manner to prevent the possibility of mold or mildew growth.

The guarantee applies only to the original purchaser and proof of purchase is required for all claims. The guarantee is for replacement or refund of the WPC STAIR TREAD material only, not for any labor. Claims for wear must show a minimum dime size area. This guarantee is pro-rated based on the amount of time the WPC STAIR TREAD has been installed. A percentage would be replaced depending on the length of time since the WPC STAIR TREAD was installed. Defect of goods must be proven by inspection procedures deemed proper by the Manufacturer. Warranty is conditioned upon Manufacturers receipt of notice in writing from the buyer of the alleged defect prior to expiration of the warranty period and evidence that the products were properly installed and not subject to any of the exclusions described below.

Exclusions

Any visible defects noted after installation

The guarantee does not cover chipping (material will chip if sharp objects are dropped on it), or bridging (which is caused by insufficient expansion spacing). We will not consider any claims for these problems.

Consequential or incidental damages, such as any loss, expense or damages other than to the WPC STAIR TREAD itself that may result from a defect in the TREAD

Improper installation including, but not limited to, installation by non-licensed individual(s)

Failure to document results of moisture test on concrete subfloor.

Failure to use moisture barrier concrete subfloor

Improper maintenance or inadequate care, including, but not limited to, mold or mildew growth as a result of excessive moisture accumulation Accidents, abuse, or misuse

Building settling or uneven sub-floor Wheel chairs, office chairs, or any heavy mobility equipment

Heavy furniture causing pinch pointsHigh heel shoes with pointed heels

Damages caused by furniture without felt pads or protective covers

Damages caused by sharp objects making contact with the floor

Damage caused by excessive sunlight

Damages caused by liquids/food product stains

Damages caused by urine or other bodily fluids